We are excited to announce our latest technology partnership with Thunderhead
, the leading provider of customer engagement solutions.
Thunderhead’s ONE Engagement Hub is an omnichannel, cloud-based platform that uses lightweight, non-invasive methods to connect existing enterprise systems without needing a long, drawn-out implementation. Organizations using ONE can be equipped to listen to and learn from the entire life cycle of a customer’s interactions with them – better known today as the “customer journey”. Powerful visualization features in ONE enable immediate decisioning and the ability to have more relevant and meaningful conversations in real time across all customer touchpoints.
ONE truly addresses the cross-channel communication gap left by many customer engagement tools that focus solely on digital engagement. ONE goes beyond digital and joins up web, mobile, social, campaigns, in-person, and contact center customer experiences enabling a truly multi-dimensional understanding of customer journeys and supporting actionable conversations in real time.
Be sure to contact Aware if you are interested in learning more about how to improve your customer engagement using ONE.
Learn more about Aware's technology partnership with Thunderhead here.